On-site commissioning
Free installation, commissioning and operator training are included for domestic customers. Training continues until operators can run the machine independently.
SUPPORT / AFTER-SALES
After-sales.
Support from installation and training to warranty service and lifetime technical assistance.
Overseas guidance
Remote video installation guidance is included. A technician can travel overseas when necessary, with travel and service costs agreed separately.
Warranty coverage
One year for the complete machine and two years for core components such as the spindle and motor. Non-human-damage parts are replaced free during warranty.
Lifetime support
Lifetime technical support and parts supplied at cost help keep the equipment in service after the warranty period.
Domestic response
For domestic service requests, a technician is arranged within 48 hours when on-site work is needed, except in remote areas.
SERVICE PROCESS
Clear steps.
Practical support.
- 01Send the machine model, issue description, photos or video.
- 02Our technician diagnoses the issue remotely and confirms the solution.
- 03Parts are dispatched or on-site service is arranged when required.
- 04We follow up after service to confirm normal production.
Specific warranty and service terms are subject to the final sales contract.