FAQ.

Yes. We can customize templates, tooling and fixtures from your sample or drawing. Parts within the standard working range (length ≤300 mm and diameter ≤120 mm) can be processed, and larger machines can be customized. You may send a sample for a free machining trial before purchase.

Domestic purchases include free on-site installation, commissioning and operator training until the machine runs normally and operators can work independently. Overseas customers receive remote video guidance; an overseas technician visit can be arranged when necessary, with costs agreed separately.

The complete machine is covered for one year, while core components such as the spindle and motor are covered for two years. Non-human-damage parts are replaced free during warranty. Lifetime technical support and parts at cost are available. For domestic customers, we arrange an on-site technician within 48 hours after a service request, except in remote areas.

Standard machines in stock ship within 7–10 days after payment; customized machines normally require 15–20 days. Payment can be a 30% deposit with the balance paid before shipment, or other terms agreed according to the cooperation.

A standard machine has a total power of about 3 kW and typically uses around 2–3 kWh per hour. Standard industrial three-phase 380 V power is suitable, and a 220 V single-phase version can be customized for smaller workshops.

A complete wooden-handle line may also need surface arc planing, polishing, slotting and drilling after profile milling. We can propose a complete line based on your output target and product type, so the machines can be sourced together.